Legends Connect’s service ends at the end-point of the Fibre connecting device (If a fibre service) or Ethernet cable which comes from your wireless antenna (if a wireless service), as defined in the user agreement. Any technical problem before that point is our responsibility. Any problems beyond that point is your responsibility.
Legends Connect is an internet service provider which delivers fibre or wireless internet to an outdoor antenna. This is where our service ends. For the purpose of this explanation, wireless internet shall be defined as long range wireless data transmission in the 5.8GHz frequency spectrum.
Our service expressly excludes WiFi service and performance, even if it is on equipment that we have supplied – i.e. a WiFi router. For the purpose of this explanation, WiFi service shall be defined as a local wireless environment in the 2.4GHz frequency spectrum.
Legends Connect can assist in providing wireless access equipment for creating a personal wireless network inside homes or offices. However, there is no guarantee of any kind on coverage or performance of WiFi equipment. If a user as problems with speed or performance, Legends Connect will only test performance at the network point of your Ethernet cable. Problems and investigation on your WiFi network will be billable at standard rates.